If could give a 0 I would. Absolutely hurrendous experience with BMW FS. After having second thoughts during the 14 day cooling off period of a PCP deal I called them up to settle the finance and withdraw from the deal. This alone took around 2 hours on the phone. Mostly on hold. I transfered the settlement amount to them via bank transfer. A week and a half on, despite several phone calls and another 1.5hours on the phone, and I still haven't received any confirmation that my payment has been recieved nevermind the arrangement has been cancelled. Today I lost my patience and insisted on it being dealt with. So, after a total of nearly 5 hours on the phone I have now, after practically begging for it, got and email confirmation that they no longer have a financial interest in the car. For the entire process I received 0 emails from them and 0 phone calls. Every person I spoke to had to seek authorisation/clarification from a 'manager'. It seems the people who answer the phones might as well not be there as they have absolutely zero authority. I am still not feeling confident that it is all settled. It has left me with a very bitter taste in my mouth and I will be thinking twice before buying another bmw and I will certainly never think about BMW Financial Services ever again. Be warned, not only are they incredibly expensive, their customer service is absolutely shocking! Buyer beware.
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BMW Financial Services (GB) Ltd offer a comprehensive suite of vehicle finance products, as well as providing a range of insurance and protection solutions.
We are responsible for brands such as BMW Financial Services, MINI Financial Services, BMW Motorrad Financial Services, ALPHERA Financial Services, Rolls-Royce Motor Cars Financial Services and Aston Martin Financial Services. BMW Financial Services (GB) Limited is authorised and regulated by the Financial Conduct Authority.See more
