I have had an absolute horrific experience dealing with bmw finance!! I sold my car to we buy any car and they requested bmw email them the final settlement figure. Simple enough. It was a bloody nightmare getting through to anyone at all and was passed from department to department to no avail with 3 hours on the phone. I was in tears at the end of the call still no resolve. Despite authorisation from myself they refused to email the dealer the required information with the subsequence that car sale fell through. Appalling service for bmw all working from home and no one cares to resolve the simplest of things. Spend hours on phone feeling frustrated and stressed and get no where . I would never use bmw again on account of the sheer trauma I have been through dealing with their finance team time and time again. When asked to speak to manager met with blank responses. Grossly Mismanaged someone needs to look into all the poor reviews and service provided. Cannot even settle simple finance matters and unhelpful
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BMW Financial Services (GB) Ltd offer a comprehensive suite of vehicle finance products, as well as providing a range of insurance and protection solutions.
We are responsible for brands such as BMW Financial Services, MINI Financial Services, BMW Motorrad Financial Services, ALPHERA Financial Services, Rolls-Royce Motor Cars Financial Services and Aston Martin Financial Services. BMW Financial Services (GB) Limited is authorised and regulated by the Financial Conduct Authority.See more
