I can only support the other negative feedback on trustpilot. A 'zero' would be an appropriate score.BMW financial services will claim 'excessive damage' to your vehicle upon collection at the end of lease and send you a (significant) bill. The recovery team will then send you increasingly threatening letters re increases in the levy, completely ignoring the fact that you have followed due process in contesting the 'damage'. Their departments do not talk to each other and they treat you like a criminal. Threatening your credit score etc. I am literally talking about a light scratch on a bumper here.I tried to call and was on hold for nearly two hours before I gave up. Appalling service - I will never buy a BMW again and as for the recovery team - disgraceful.
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BMW Financial Services (GB) Ltd offer a comprehensive suite of vehicle finance products, as well as providing a range of insurance and protection solutions.
We are responsible for brands such as BMW Financial Services, MINI Financial Services, BMW Motorrad Financial Services, ALPHERA Financial Services, Rolls-Royce Motor Cars Financial Services and Aston Martin Financial Services. BMW Financial Services (GB) Limited is authorised and regulated by the Financial Conduct Authority.See more
