All I wanted was their own HP terms and conditions with the small print. If a finance company cannot give you this until after a contract has been signed and taken, they are a dodgy company – especially when they repeatedly disconnect calls asking about it. I’d given up on BMW Financial Services UK after complaining to all and the escalations team, however after leaving a poor review here about this their escalations team deceivingly stated they’d get back to me to sort my issues, however that didn’t happen and ‘Zoe’ never did and the number given 0370 5050 150 was just a general number to nowhere. However several calls later I tracked Zoe down to her team and tried and called many times to no avail except to be put on hold for hours for them to deliberately disconnect the calls.I also tried again and chased BMW Financial by email with ‘Kathryn Griffiths’ the Private Customer Escalations Advisor, whom didn’t even care to read the email then refused to answer and disappeared as they all do. Just pathetic bad service by a terrible company. My advice is to avoid BMW Financial Services at all costs and simply get finance from your own bank. Don’t waste your time of day with them, nor give the sales team a bonus in selling such bad finance which they know is dubious.‘Zoe’. Don’t bother with a fake response, your team should be ashamed!
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BMW Financial Services (GB) Ltd offer a comprehensive suite of vehicle finance products, as well as providing a range of insurance and protection solutions.
We are responsible for brands such as BMW Financial Services, MINI Financial Services, BMW Motorrad Financial Services, ALPHERA Financial Services, Rolls-Royce Motor Cars Financial Services and Aston Martin Financial Services. BMW Financial Services (GB) Limited is authorised and regulated by the Financial Conduct Authority.See more
