Absolutely awful customer service, BMW FS have taken out a 4 year finance arrangement on a car that I have owned for 2 years, I have been trying to contact the escalation team for 2 weeks after providing proof of ownership to BMW and speaking to the Police, HPI companies and my own banks fraud team..it is impossible to speak to anyone in this department as you are on hold for absolutely hours and then they close... all other customer service operators do not have the authority to investigate or even log my complaint
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BMW Financial Services (GB) Ltd offer a comprehensive suite of vehicle finance products, as well as providing a range of insurance and protection solutions.
We are responsible for brands such as BMW Financial Services, MINI Financial Services, BMW Motorrad Financial Services, ALPHERA Financial Services, Rolls-Royce Motor Cars Financial Services and Aston Martin Financial Services. BMW Financial Services (GB) Limited is authorised and regulated by the Financial Conduct Authority.See more
