I have already left a voicemail review about the absolutely abysmal service and sheer incompetence of this organisation. Including what I consider to be the theft of my money (BMW not adhering to their early repayment quote and charging me more because they forgot to save it on their system). As part of my complaint I was emailed by a gentleman called Callum who asks that I get in contact if I need to. He provided 0370 5050 197 as a number and csescalations as the email address (as many have confirmed below). I have sent two emails and included the CEO. Both have been ignored. I try to call and the number immediately disconnects as though they’ve turned it off (that’s at 3pm on a Thursday). I’ve received letters telling me how they’re applying my early repayment which I consider fraud as they do not have my permission to do this and the way they are allocating the money results in me paying more than their quote. I therefore want to discuss this with a person but that is impossible when they ignore all emails and have turned their complaints phone line off (although at least now I’m not waiting 40 minutes with no answer). The CEO has completely ignored me. On my first review I received an email via Trustpilot asking me for my agreement number and name which I provided but then there was no follow up at all. This is a further review in light of being unable to speak to anybody about my complaint relating to their incompetence. BMW financial services Ltd require investigation by the FCA. Their practices are simply appalling. I expect this will either be ignored or I will get the template response from Zoe as others have below which is worse than useless. I have no idea how this arm of the organisation continues to operate and strongly believe that investigation into their practices is required by the FCA. One only has to look at the type and volume of issues expressed here on trust pilot to see that there is a clear failing from the top within this organisation. My experience here is sufficient to prevent me from ever buying a BMW again it has been that poor. I hope that the wider organisation see how their financial arm is letting down the companies any as a whole.
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BMW Financial Services (GB) Ltd offer a comprehensive suite of vehicle finance products, as well as providing a range of insurance and protection solutions.
We are responsible for brands such as BMW Financial Services, MINI Financial Services, BMW Motorrad Financial Services, ALPHERA Financial Services, Rolls-Royce Motor Cars Financial Services and Aston Martin Financial Services. BMW Financial Services (GB) Limited is authorised and regulated by the Financial Conduct Authority.See more
