bmwfs.co.uk

Why does no one answer the phone on…

Why does no one answer the phone on 0370-5050-197, been trying to talk to the escalation team for months but proving impossible. get cut off of no response after an hour of waiting.Whoever reads this please don't reply telling me to call 0370-5050-150 as they can't deal with my case and try to put me through but again no one answers.I have also sent several e-mails over the past 4 weeks to the escalations teams without response. You said you was going to pay me my compensation within 10 days but it's been 4 weeks. Steve (number ending 442). please call me back.Further to this I received a request for more info via trust pilot, I provided my agreement number and confirmed vehicle registration but not heard anything back at all. Still cannot get through on phone line 0370-5050-197 I can only assume they have a severe staff shortage but the fact that the phone line cuts you off or doesn't answer at all is also indicative of a poor company complaints system . Avoid at all cost.2nd update, apparently they are working restricted hours 8am-12am tues-thurs so you won't get through outside of those hours if at all. Mon/Fri 9-5. But I've never managed to get through regardless. Also their WEB site is still stating normal working hours.Finally got a call back after complaining on BMW UK Twitter (x) so suggest anyone with the same issue try the same. when i spoke with the person dealing with my case the e-mails I had sent over the past 4/5 weeks hadn't been passed to him!

Date of experience: May 17, 2024