bmwfs.co.uk

"We've made so many errors on your account we can't tell you how much you owe us"

Absolutely disgraceful service. I can safely say I will NEVER deal with this company again. My problems started when trying to make a lump sum "Partial Early Repayment". The payment was made 3 weeks before the quote expired. Despite 4 phonecalls and an email, and being promised time and again it would be actioned, it wasn't processed in time, meaning I had paid another monthly repayment by the time it was applied to my account. When it finally was applied, the employee doing so didn't realise that I'd made this extra payment (despite it being the whole reason I'd called every time and was noted on my account as such, and was also in the email I sent). This means that the end date has been moved from Jan 26 to Feb 26, meaning I would be due a whole months extra repayment. I have called half a dozen times since to try to get to the bottom of this. The best I've managed to get in response is "I'm really sorry, it was my fault, you'll have to wait 4 to 6 weeks for us to reload your account as there are so many mistakes at our end we can't just fix it anymore". The escalations department took note of my complaint then told me they didn't know anything about my problems or what was wrong with my account, so couldn't tell me how long it would take to give me a response. All I want to do is pay off my account and I can't even do that because despite me knowing how much I owe, BMW Financial Services (A supposed finance company) have admitted they haven't a clue how much I owe. LET ME BUY MY CAR!

Date of experience: Mar 06, 2024