bmwfs.co.uk

BMW software updates affecting the safety of vehicles

My BMW X6 went in to the BMW dealership for it's first service. This included a mandatory software update in relation to the Integrated Brake System (IBS).Several days later, I approached the vehicle to find all side windows half way down. I thought that I may of accidently pressed the key button. I started the vehicle to drive off, and all screens went off. The screens reset into basic mode. This was repeated a few days later. The technician was called out, and after looking at the diagnostics, the vehicle was recovered as it was deemed unsafe to drive. The software updates have randomly affected a number of BMW's and critically the safety systems of the vehicles, such as lane assist, advance crash protection, distance/parking control etc. plus the autohold. Here we are 20+ weeks later. BMW's response; "new software will be rolled out shortly that should resolve the issues"? When I ended up in the middle of on-coming traffic because the autohold had turned itself off again, enough was enough. There is No explanation in writing from BMW customer Services, an uncomfortable secret for them. Buyer be aware. BMW support for these issues is almost none existent.Update: As per below, the message stated that they would contact me within 48 hours. 72 hours later, no response or attempt to contact me. BMWFS are as reliable as the software they are installing in their vehicles. The IBS software update is breaking BMW's. A very poor standard from CSM's sat with no name and no accountability in ivory towers.

Date of experience: Jun 05, 2025