Re BMW Mini- has developed major fault after 3.5years (bought brand new) Nobody I called could book in to diagnose the fault (intermittent cluster failure not displaying the speed/mileage etc) this was a part that I didn’t originally order either but was put on my new car.I was advised to get diagnosed elsewhere and two BMW specialists advised me there was no fault and to raise with BMW as it was a manufacture issue that should be covered under consumer rights act. I called BMW finance who asked me to raise it as a complaint which I did and have now after two months been told they aren’t doing anything and I need proof the issue was developing at time of sale which I don’t have as it failed in the last 6 months. No apology or anything and I haven’t been able to resolve this. Luckily Volkswagen have agreed a part ex and I’ve bought a new Polo instead of purchasing another mini or resolving issue and buying this Mini. Won’t be returning as a mini or BMW customer- really disappointed with literally no satisfactory response :(
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BMW Financial Services (GB) Ltd offer a comprehensive suite of vehicle finance products, as well as providing a range of insurance and protection solutions.
We are responsible for brands such as BMW Financial Services, MINI Financial Services, BMW Motorrad Financial Services, ALPHERA Financial Services, Rolls-Royce Motor Cars Financial Services and Aston Martin Financial Services. BMW Financial Services (GB) Limited is authorised and regulated by the Financial Conduct Authority.See more
