Agreement number - 3917154I paid the settlement figure which was from 13/05/2025 up until 10/06/2025 to the amount of £72,086,74, it shows on my online account a due balance of £70,806,48 which would leave an amount of £1,280,26 owed to me.I phoned up on Saturday and was put through to the relevant department after trying to explain the situation. The woman answered the phone with “are you there” no introduction or hello which is rude to say the least. She then tried to say that I actually still owe £150. When I asked her to explain this amount, she couldn’t. I was given £150 as a goodwill gesture due to a previous complaint around 2 weeks ago which is what I’m assuming this amount is.This company is horrendous! The majority are incompetent to the point I’ve phoned around 20 times to make sure the amount I paid was the actual amount and that would be the end of this. I was reassured time and time again that that was the amount I had to pay which all calls are recorded, and still I apparently owe £150Now I’ve had to start another complaint which could take more than 8 weeks which is why I was given £150 for my previous complaint, it was because it took over 8 weeks. The contact with the finance department has put me off BMW for life!
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BMW Financial Services (GB) Ltd offer a comprehensive suite of vehicle finance products, as well as providing a range of insurance and protection solutions.
We are responsible for brands such as BMW Financial Services, MINI Financial Services, BMW Motorrad Financial Services, ALPHERA Financial Services, Rolls-Royce Motor Cars Financial Services and Aston Martin Financial Services. BMW Financial Services (GB) Limited is authorised and regulated by the Financial Conduct Authority.See more
