I’d give BMW Financial Services a zero-star rating if I could. My BMW iX, under agreement number 3830535, has been waiting for a high voltage battery repair since January 29, 2025, and BMW Finance has utterly failed to resolve the issue. The Financial Ombudsman requires complaints to be addressed within 8 weeks, but even after that deadline, I’ve been left with nothing—no explanation, no timeline, just limbo. I emailed them two weeks before their response was due, asking for an update, and got no reply, not even an acknowledgment. Then, when the 8 weeks were up, all they said was they’re “still investigating.” This isn’t how a proper financial service operates—companies like Barclays don’t leave customers hanging like this. I’m honestly baffled how BMW Finance is even licensed to operate in the UK. If your car runs fine, you might not notice their shortcomings, but when you’re stuck with a problem like mine, their customer service—and especially their financial service—turns out to be nonexistent and, frankly, the worst I’ve ever dealt with.I don’t initially sceptical of other people said, I only believe it when this happened to me.
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BMW Financial Services (GB) Ltd offer a comprehensive suite of vehicle finance products, as well as providing a range of insurance and protection solutions.
We are responsible for brands such as BMW Financial Services, MINI Financial Services, BMW Motorrad Financial Services, ALPHERA Financial Services, Rolls-Royce Motor Cars Financial Services and Aston Martin Financial Services. BMW Financial Services (GB) Limited is authorised and regulated by the Financial Conduct Authority.See more
