bmwfs.co.uk

Unhelpful, incompetent and useless… Avoid

I purchased a BMW M4 Convertible and an X5 40d M-Sport in 2015, when the finance agreement for the M4 ended in 2019 I gave the car back to BMW FS, they collected the car and I bought a Mercedes C63.Fast forward 6 years and I received a notice of intended prosecution from the MET Police for doing 51mph in a 40mph limit.I spoke to the police and they advised I just needed confirmation and evidence that I was no longer the owner or keeper.Easy I thought, BMW FS would be able to provide record of the ending of my agreement and the collection of my car, putting me in the clear.Unfortunately BMW insist on making even discussing the issue a problem by going through security and asking questions about how much were the payments and what bank did I use, eventually I found the information but the person I spoke to said ‘you should have completed the V5 when returning the car’ which I did, but no longer had proof as I’d shredded all paperwork 4 years after returning the car.Instead of helping, all I got was patronising and condescending attitude and a complete lack of help and support.I called back and asked for a manager, my request was denied, I asked to make a complaint, my request was denied… There is nothing you can do at all to get to speak to someone with any kind of customer satisfaction or support mentality… They are completely devoid of any kind of willingness to help a customer. The complaints process is also next to useless, if you try and complain, it’s the same customer number and they won’t document your complaint and the website is next to useless…With a name brand of BMW I’m surprised at the complete disregard of customer service and I can honestly say that I’m glad I don’t have and would never buy one of their cars ever again… Terrible dealers, awful customer service and after 3 calls into them, I can honestly say, I’d never, ever buy a BMW ever again. 0/10 for customer service… Avoid !!

Date of experience: Oct 27, 2025