Serious mishandling and unlawful credit reporting by BMW Financial ServicesBMW Financial Services has admitted in writing that they wrongly advised me to cancel my Direct Debit, attempted to take payment in error, and then unlawfully placed a late payment marker on my credit file — even though my account was fully settled.They’ve since acknowledged their mistake and confirmed that the credit marker is being removed, yet they’ve offered only £250 in compensation for the reputational and financial harm caused.As a professional lender, my credit profile is integral to my work. This error has impacted my credibility, caused unnecessary stress, and potentially cost me business opportunities. BMW’s handling of the issue has been slow, dismissive, and far below the standards expected of a regulated financial institution.I strongly urge anyone considering BMW Financial Services to be cautious. Their internal processes and customer care are clearly failing — and even when they admit fault, they minimise the impact on the customer.My case is now with the Financial Ombudsman Service, and I will update this review with the outcome.
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BMW Financial Services (GB) Ltd offer a comprehensive suite of vehicle finance products, as well as providing a range of insurance and protection solutions.
We are responsible for brands such as BMW Financial Services, MINI Financial Services, BMW Motorrad Financial Services, ALPHERA Financial Services, Rolls-Royce Motor Cars Financial Services and Aston Martin Financial Services. BMW Financial Services (GB) Limited is authorised and regulated by the Financial Conduct Authority.See more
