Returned my 5 series back to them in March, and a month later got an amount back from them which was a lot less than it was worth, as they sold it through an auction. However, i put it down to experience, and paid the small amount left to clear the account. Last week however, they sent me a letter from a subsidiary company of theirs, Alphera,stating I owe them a further £7800, as when they put their car through their workshop when it was returned, they claimed I had clocked it by over 50000 miles. Funny that, considering all the service and MOT history of the car showed that this was not the case, but after proving this to them, they said they cannot overrule it. Even stranger was the car sold for less than this at auction, meaning that they get my car for free, plus another £420! Be careful if you return a car back to them, as it sounds like they are trying to scam customers out of more money with no proof or substance whatsoever. Reading other reviews on here, it sounds I am not the first person they have tried to defraud. Anyway I will now be filing a report to the FSA about them in the hope that they can be brought to justice.
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BMW Financial Services (GB) Ltd offer a comprehensive suite of vehicle finance products, as well as providing a range of insurance and protection solutions.
We are responsible for brands such as BMW Financial Services, MINI Financial Services, BMW Motorrad Financial Services, ALPHERA Financial Services, Rolls-Royce Motor Cars Financial Services and Aston Martin Financial Services. BMW Financial Services (GB) Limited is authorised and regulated by the Financial Conduct Authority.See more
