I am currently on my third BMW, but the "premium" experience ends the moment you need customer support. I received a letter today (31/03/26) demanding an admin fee for a parking fine I settled months ago (12/01/26).
After trying to resolve this over the phone, I was left on hold for 1 hour and 10 minutes only to be cut off before speaking to anyone. It is a disgrace to treat loyal customers this way. I have emailed proof of payment and a screenshot of the call duration. If this unjustified fee isn't dropped immediately, I’ll be taking the matter straight to the Ombudsman. BMW needs to invest in staff instead of chasing ghost fees.
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BMW Financial Services (GB) Ltd offer a comprehensive suite of vehicle finance products, as well as providing a range of insurance and protection solutions.
We are responsible for brands such as BMW Financial Services, MINI Financial Services, BMW Motorrad Financial Services, ALPHERA Financial Services, Rolls-Royce Motor Cars Financial Services and Aston Martin Financial Services. BMW Financial Services (GB) Limited is authorised and regulated by the Financial Conduct Authority.See more
