bnc.ca

Sorry to say but these people have no clue what they are doing.

I am writing to formally complain about the entirely unacceptable handling of my wife’s succession account by your institution.Over the course of several months, my wife was required to attend more than five separate appointments simply to open a succession account — a process that should be straightforward for a competent organization. At each appointment, we were met with staff who demonstrated a clear lack of knowledge of basic succession requirements, raising serious concerns about your internal training and procedural standards.This situation is completely unacceptable and demonstrates a serious lack of competence and internal coordination.Your institution required translated copies of documents, claiming that documents in English were not acceptable. These documents were requested in order to close my wife’s late father’s account as part of the succession. Instead of properly handling the estate file, you wrongly closed my wife’s personal account, an error that is both serious and inexcusable.As a direct result of your mistake, my wife was forced to spend considerable time calling to have her account reopened. During this period, payments were missed and financial consequences occurred, solely because of your institution’s error and not due to any fault on her part.Furthermore, appointments were repeatedly scheduled with individuals who had no understanding of succession requirements, including financial advisors who admitted they were unable to assist. On several occasions, appointments were made with representatives who were not even located in the same region, further highlighting a complete lack of coordination and professionalism.Ultimately, each interaction ended with the same unacceptable conclusion: no one could help. What should have been a straightforward succession process turned into a chaotic and stressful ordeal due entirely to your mismanagement.Your representatives repeatedly provided contradictory or incorrect information, forcing us to restart the process multiple times due solely to their incompetence. Only after numerous failed attempts did your team finally confirm that all requirements had been met and that the matter was approved.We were explicitly informed that we would receive confirmation or further communication within two days. It has now been over two weeks, and there has been no response whatsoever. This complete lack of follow-up is unacceptable and reflects a profound disregard for your clients’ time and responsibilities.The delays, misinformation, and failure to communicate demonstrate a level of inefficiency and negligence that falls far below any reasonable professional standard. We have lost months due to your staff’s inability to perform basic duties, and we are still left without resolution.Losing a love one is already hard BNC make it harder...until this day this issue is not fixed. sorry to say but these people have no clue what they are doing.

Date of experience: Dec 15, 2025