On December 11, 2023, I reached out to them per the instructions on their website to return sconces I had purchased. Based on the condition of the packaging it looks like someone has opened these before, and they overall just didn't look like the quality that they seemed to be on the website. I didn't like them at all, and figured the process would be simple given that their website specifically says says “24/7 support” and “easy returns no questions asked”. Apparently that's a flat out lie because it's been 8 months, a dozen unanswered calls and voicemails, and over 40 ignored emails and I'm still stuck with sconces I don't want. Will never purchase anything from here again, biiiiig mistake :(
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