I placed an order with a company on November 28, 2025, and since then, I have faced complete communication breakdown and a refusal to adhere to their stated return policy. The problems include:
Shipping & Communication Delays: It took over a month for the complete order to arrive (delivered in two separate, poorly packed shipments on 12/23 and 1/7). Between 12/19 and 1/15, I made more than ten attempts to reach out to the service via email and phone, most of which resulted in automated "24-48 hour" promises that were never fulfilled.
Poor Product Quality: The sconces arrived disassembled, lacking instructions, a manual, and—crucially—a ground wire, rendering them unusable for a typical home renovation.
Failure to Honor Policy: After finally connecting with someone on 1/10, I clearly expressed my desire to return the items as per their "no questions asked" policy. I noted that the items arrived too late and were missing essential parts. Since that explanation on 1/11, the company has gone silent again.
The company claims to have a return policy, but it seems they are using "spam folders" and ignoring voicemails to evade processing legitimate returns. I have left several detailed voicemails with no callbacks.
Avoid this service unless you are ready to be disregarded and stuck with inferior products.
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