this was my second time ordering 40 custom decks of cards (front and back) for my daughter's school. Also a custom card box and a printed trifold manual. Their templates are very detailed and let me be very precise in laying out the materials even though I'm not an experienced designer of printed materials. It turned out that I was not precise enough, though ... I really appreciated how diligent and thorough they were during the pre-production phase, sending me a number of detailed emails pointing out the design errors I had made (stuff out of alignment, places where i needed to add more "bleed" etc). They obviously take care to insure that their customers are happy with the results. After the rigorous pre-production phase, production and delivery were a non-issue - they kept me abreast of the status of my project and after they shipped from China, I received updates as to where my package was until finally it arrived at my door today, four days before I expected it to arrive. Quality of the materials is excellent and I would happily work with them again. As far as I'm concerned, they are pros at what they do in terms of customer service, expectation management, and workmanship.
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