When I called in to get a quote for tow I was told it would be a flat rate of $350. Next day my credit card was charged $452. When I called in to dispute I was told there was a 15 minute over charge in addition to the 3% credit card fee. At no point was the 3% discussed and the dispatcher specifically told me he would honor the rate of $350 even though he recognized that the time may go over slightly.
The only reason I'm giving a 2 star rating, as opposed to a 1 star rating, is because of the service the captain offered when towing our jet ski. Billing wise/ transparency they deserve a 1 star rating for not standing behind their quote. I'll never use them again unless they are my last option.
Claim your business profile now and gain access to all features and respond to customer reviews.
BoatUS provides boat insurance, water & roadside boat towing, boat lettering, safe boater tips & more! Discover why over half a million boaters trust us.
