I ordered a Le Creuset pot from Bob Leisure three weeks ago and it still hasn't shipped. Their web site looks questionable, but their prices are very good, so I checked Trust Pilot and saw all of the glowing reviews so I ordered the pot. My experience has been very different than the reviews however. I keep getting strung along about how my order is processing. I just got an email last night where the subject line says "Off You Go" implying that the order had shipped and then in the email it says that my order is STILL PROCESSING. Of course they charged my credit card instantly! I ordered the pot on 12/29/24. It is now 1/19/25 and still nothing! I went to the website today to cancel my order and there isn't an actual email to send a message to. Just automated web forms, auto replies and no-reply email addresses. If I can't cancel the order by tomorrow I am going to refute the charge on my credit card. This has been a total waste of time.
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