Great selection of quality furniture and found a spectacular deal on a bedroom set after striking out at several other stores. However they provided some of the worst customer service I’ve ever experienced. I opted to skip the delivery fee and pick up the furniture myself. After it was delivered, the warehouse guys discovered one piece was damaged because the box had a hole in it. No issue. However, after speaking with the manager they refused to fix their mistake. Despite having one other set of the same furniture, they refused to provide the new nightstand. Instead I had to either settle for a floor model or go with two new bachelors chests which were less desirable than the nightstands. I opted for the two *new, unboxed* bachelors chest and was relatively satisfied. After arriving home and unboxing, I discovered one of the bachelors chests also had a broken leg. They were quick to provide a new one, however they refused to deliver and rectify their fault. I had to box up the broken one, and drive across the city (50 miles round trip) to pick up the new one. They had 3 in stock, and the warehouse guys opened all 3, only one of which was in good condition. Overall relatively satisfied, but word of advice: ensure there is plenty of replacements when a piece is inevitably damaged. Extremely dissatisfied with such a large company’s customer service and willingness to fix their mistake. Especially with such a large purchase. Will not be purchasing from Bob Mills and I urge exercising caution unless you find the right circumstances.
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Bob Mills Furniture & Mattress Stores - Home of "No Shopper Stalkers" & featuring a large selection of living room furniture, dining room furniture and bedroom furniture as well as mattresses.
