We decided on going to Bob Mills for our mAtress because we have shopped there before , we have other pieces of furniture and have been happy. Our saleswoman was great . Joy. We have bought mattresses before but not a 5,000.00 mattress . We bought the special cover , we were told we needed it for the warranty on the mattress. We have had our mattress 8 months when we realized why does it feel so lumpy and uncomfortable. We did the turning of the bed at 6 months . I filed a claim on the mattress, sent in pictures . Initially emails were answered and after multiple unanswered emails. I call and was told oh your claim was denied .wow we didn’t even know. I then requested a service person come out and re take pictures , even with us having warranty , I still had to pay for the service call. So after paying another 59.99 or something like that , I was able to schedule an appt. The BOB MILLS service person came out, He seemed to be knowledge in this area and he even stated in his own words , Yes he does see , areas where our mattress is defective , it’s like the top half of our bed is defective, he also saw the areas of indentation. He pointed out something that my husband and I weren’t even aware of . The bed is not even level one side is higher than the other . We wanted to be sure nothing happened to our warranty so we had Bob Mills company come and set up our new base and new bed. He told he was turning in our paperwork and we should hear something within 24-48 hours . My husband got an email from Bob Mills the next day stating our claim was once again denied . Per the manufacturer “ indentions were 1- 1.5 in not 2 inches deep. We can’t even believe nothing can be done about this !! We will never buy a mattress from Bob Mills again. 8/26/2023 will be 1 year since we bought our mattress and we are so unhappy! And will be sure to discourage anyone from shopping at your store .
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Bob Mills Furniture & Mattress Stores - Home of "No Shopper Stalkers" & featuring a large selection of living room furniture, dining room furniture and bedroom furniture as well as mattresses.
