My experience with this bank has been extremely frustrating. There seems to be a lack of organization in handling customer needs, and even though they issue tokens, the system is poorly managed. During my visit to obtain a new debit card, I spent nearly 2 hours only to find out that cards were unavailable. On my second visit, the designated counter was busy with other tasks, resulting in over an hour just to change a token number. Customers' time is consistently wasted here. I deeply regret opening an account and would not recommend this bank to anyone.
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