I am very disappointed with the online banking service. The system is slow and often fails when I need it the most. Payments and transfers frequently do not go through, and customer support takes too long to respond or offer no real solutions. For a major bank, this level of service is unacceptable. The website and app require urgent upgrades, and the staff need to be more responsive to customer concerns. I expected a smoother online experience, but this has been incredibly frustrating.
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