I mistakenly deposited cash into an account holder's bank account, and now it's been nearly two months with no resolution. As a customer of another bank, I accidentally deposited LKR 3,000 into the wrong account. Once I realized my mistake, I quickly informed the necessary parties and took steps to block the transaction. I also visited the bank branch multiple times and provided complete proof of the deposit, including the serial number. Initially, the staff told me to wait 45 days to recover the funds from the account holder. I followed this advice patiently. However, after the waiting period, I was then told to contact my bank instead, which contradicted the previous instructions given by the staff. This back-and-forth has been incredibly frustrating and seems unfair. LKR 3,000 is a significant amount for me, earned through hard work. While banks can deduct fees without consent, in this case, I'm being informed that the funds cannot be returned without the recipient's approval, even with clear proof of the error. This situation highlights a serious lack of customer service and accountability. I expected much better handling from a well-regarded institution. It feels like I'm facing unnecessary delays and inconveniences despite following all the right procedures.
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