I am writing to formally express my appreciation for the outstanding service provided by Ms. Shalini Rathnayaka ( Manager ) at the BOC Lanka Hospitals Branch.
She is truly a talented & a multi-tasking expert! Whether it’s handling loans, pawning, opening accounts, or working as a cash officer, she manages everything with total professionalism. What really sets her apart is her attitude— my self & my son came couple of times to get some documents done and had to bother her and disturb her numerous times in getting our details. She was never rude and she didn't even talk loud or showed rude faces to us at any time. not only to us even to other customers . Many times when we were there, the bank was so busy with customers , But she always serviced customers with a warm, pleasant smile. It is rare to see one officer manage such a wide scope of tasks so efficiently & seamlessly.
Beyond her technical skills, her customer-centric approach is exemplary. We both felt how efficient & good she is in handling different customers so well and especially her willingness to help them that goes far beyond the standard call of duty. Her level of service that is far superior to what I’ve experienced at the other banks or even other BOC branches. Her polite demeanor and "can-do" attitude set a high benchmark for the branch and the bank as a whole. She is a credit to the Bank of Ceylon.
Thank you
Renuka & Rukshitha
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