I was charged $247 for an automatic renewal I did not intend to continue, and the way this situation was handled has been extremely disappointing.I cancelled my subscription immediately after noticing the charge and contacted customer support right away. Despite clearly explaining that I am not using the service at all, my request for a refund was denied without any flexibility or consideration.While I understand that companies have policies, hiding behind strict terms without any willingness to offer a one-time exception shows a clear lack of customer care. This feels like taking advantage of customers who simply forget to cancel on time.For a company of this size, I expected better. A simple goodwill gesture could have completely changed my experience.Instead, I am left feeling frustrated and taken advantage of. I would strongly advise others to be extremely cautious with automatic renewals, as customer support is not helpful when issues arise
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