Back in the day I was a Beachbody ‘Coach’ and truly had so much fun with the community and felt the company valued all customers and coaches so well. When Beachbody went public in 2021, everything regarding the company’s customer service, policies and prices changed.Several months prior to them going public, I made the decision to go back to school and stepped away from being so active in the coaching community. I continued to order products as a customer though (until the prices just kept going up and I had to discontinue) and a number of instances within that time, weird glitches would happen where I KNOW I cancelled or postponed my order and it would still get processed. The first time this happened I wasn’t concerned because customer service was always so friendly and helpful in the past — they’d do anything to make it right; like how most really good companies operate. Unfortunately, the glitch and technical issue that happened wasn’t accounted for and it was ultimately my problem — an order I had to be stuck with and couldn’t even return. Their policies clearly changed so quickly (doing a complete 180) and that was a big red flag for me. Not to mention they discontinued sending email reminders for subscription orders; another change that will surprise you if you’re used to getting that courtesy email (which just feels super shady in my opinion not to send that out to your subscriber list). I completely stopped ordering from the company for several years until recently — I wanted to revisit a couple of products that used to be my favorite. I oddly had a decent GI reaction to the Shakeology (never used to be the case years ago) so that was a fail. Customer service had me pay for return shipping for the Shakeology even though I had the health issue/reaction I did. I was pretty vocal about my dissatisfaction with how customer service handled the whole situation (again, making me feel extremely under valued as a customer — no appreciation what so ever; I’m not going into detail here cause I’m already writing a short novel lol) so the customer service rep finally offered a king gesture. The message they sent to me was: “To help you in this case As a token of our appreciation, here is a courtesy code BODICOURTESYW6……. for $20 off any item worth $50”I was actually pleasantly surprised. And grateful. So I took this code and applied it to my next order of the other product that does work for me. The order came out today, and no coupon code was applied. I knew I wouldn’t get anywhere but figured I’d try to reach out to customer service to see if they could help. It was a useless cause, as apparently the code can only be applied to *new* orders — this detail was not conveyed by the previous representative. The rep who I was talking to today ended it the same why it typically gets ended: “your problem, not mine. You’ll have to deal with it. Anything else I can help you with today?” This may sound petty but it’s repeated experiences like this that will make me never be a customer with BODi again. Not many issues come up when it comes to other companies that I order from but when they do, they always go above and beyond to make it right; they are always ensuring my highest satisfaction and make it known how happy they are to have me as a customer — no matter what my frequency of ordering is or how much I spend. It’s THOSE kind of companies I will always go back to and support. BODi on the other hand? You purchase 1 product and you’re already spending over $50, or close to. It’s not cheap to be a customer with them and you’d think they’d want to retain their customers and do whatever they can to make them feel valued and appreciated. Of course companies need to have boundaries as there’s some people who likely can abuse this; but BODi will not get another dollar from me. It’s so sad to see what the company has become 10 years later since that first order I placed back in 2016.I’m not apart of the workouts anymore either but that’d be my only recommendation to someone if they were wanting to give BODi a chance. But honestly, there’s so many other fantastic platforms to get great workout programs from and when it comes to Beachbody products, save yourself the headache. Again, sooo many other high quality/ingredient products out there that are 1) more affordable and 2) come from a company that deeply values you and cares about your health/wellbeing. I really feel that BODi just cares about the money in their pockets.
Claim your business profile now and gain access to all features and respond to customer reviews.
