If I could give zero stars, I would!If you sign up for the annual subscription to save on the monthly cost, Bodi automatically enrolls you in auto-renewal for the following year. Because the renewal is a full year away, it’s easy to forget about it. When the reminder email eventually comes, it can easily get buried in spam or junk mail—and before you know it, you’re charged for another year and at a much higher price.In my case, I noticed the charge pending and canceled the service the same day the subscription renewed. Despite canceling immediately, they refused to issue a refund. According to their "policy", once the renewal charge processes, refunds are not provided under any circumstances—even if you cancel the very same day.If you call to speak with a customer service representative, all they will do is remind you of their "policy" and direct you to complete an online form explaining the situation. A day or two later, you receive an automated “no-reply” email quoting their policy and informing you that no refund will be issued, while confirming that you’ll still have access to the service for the next year that you haven't even used yet. While this may technically comply with their stated policy, it’s not a customer-friendly way to do business. Treating customers this way simply to lock in revenue reflects predatory business practices that prioritize profit over fair and reasonable treatment of customers.Because of this experience, I will not do business with Bodi again. Companies that rely on rigid policies instead of reasonable customer service aren’t companies I want to support. I strongly recommend others think carefully before doing business with a company that follow these type of exploitative practices.
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