I was charged $247 for an automatic renewal I did not intend to continue, and the way this situation was handled has been extremely disappointing.
I cancelled my subscription immediately after noticing the charge and contacted customer support right away. Despite clearly explaining that I am not using the service at all, my request for a refund was denied without any flexibility or consideration.
While I understand that companies have policies, hiding behind strict terms without any willingness to offer a one-time exception shows a clear lack of customer care. This feels like taking advantage of customers who simply forget to cancel on time.
For a company of this size, I expected better. A simple goodwill gesture could have completely changed my experience.
Instead, I am left feeling frustrated and taken advantage of. I would strongly advise others to be extremely cautious with automatic renewals, as customer support is not helpful when issues arise
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