I had a powerplay points bet hit and it was settled incorrectly. They kept giving me the runaround about why it lost. After sending multiple links and from nhl.com proving that the players did, in fact, get the necessary point, they just reply "after a review by our sports team, it is confirmed this bet has be settled correctly as a loss." This is blatant theft and I can't believe a book of this size would pull this kind of stunt. They refuse to escalate and it's a dead end. Never again using them for anything. - After 3 days and multiple emails/chats, the bet was quietly settled properly overnight. I'm disappointed that something like this could happen in the first place, but glad it was eventually fixed. The fact there is no phone number for support is a big downside. The chat feature is very flawed. The condescension and smugness with which I was treated is something I've never experienced before. This is especially off-putting as I was in the right the entire time.
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