I had an important event coming up and tried to join the weight loss program, but my experience was unsatisfactory. Initially, I received an email about a cancellation list, but when I followed up, I found that booking was closed. I learned that spots were allocated on a first-come, first-served basis, which had not been communicated clearly. Even after presenting their own email, they insisted on a different narrative. This lack of professionalism and transparency made the process frustrating and disappointing. If this is how they treat potential clients, I can only imagine the service post-payment. Overall, a disappointing experience in terms of customer care and communication. Weight loss is challenging enough without additional hurdles.
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