Bokun and basically every Viator company really makes the effort to disappoint you every chance they get.My first experience of using Bokun is to accidentally make a double booking in the system, ask customer service how to delete it while making sure there's no auto email sent to the customer. The advice they gave me of course ended up sending an auto email to the customer saying the tour was cancelled. This wasn't even booked through Bokun, it's a booking I manually imported so I have no idea why Bokun would decide it has any kind of authority to send auto cancellation emails in this case. 600+ euro booking at risk immediately, one that would have paid for Bokun for the entire year. When I then reach out to customer service again to understand why they gave me such bad advice, they try to wash their hands from their mistake and tell me to reach out to customer service whenever I need help, as if I'm now meant to trust any advice they give me.I then sign up to join a demo session to learn about the basics of using Bokun, I join at the right time and of course no one from the Bokun team decides to join.I was looking forward to using Bokun but my experience so far has just been shocking. It's a shame that I have to use this because of how prominent it is in my city.
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