We have been with Bokun for around 6 months now. On paper, the system looks great. The problem is that it doesn't work as it should.The first issue was when we were 'guaranteed' that the system could do the resource management that we needed. Weeks later we were told that it could not.Then, for 6 months we have encountered multiple issues, and the main problem is that the technical support team is totally and utterly incompetent. We have contacted them on dozens (!) of occasions, and on most occasions it is like talking to a 5-year old who actually doesn't know how to use a computer. How these people are working in tech support is beyond baffling.They always manage to misunderstand the issue, and always manage to find a 'solution' which either does nothing or doesn't address then issue. On one occasion, the brilliance of the technical support team actually managed to block us off completely on Viator during the height of the Christmas season, so we lost a ton of money.Absolutely useless company, useless support team, bad product.
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