I placed an order that went awry because I logged in using my email account, which caused some confusion. They attempted to contact me multiple times to verify details for a purchase under 1000, ultimately requesting that I email a photo of my ID after payment was processed. I declined for security reasons and requested the order be canceled. Weeks passed without a refund, and after several calls with unsatisfactory outcomes, I reached out again. This time, I opted for a 'VIP' representative who needed me to recount the situation, stating that my order had been credited the same day I requested cancellation. She mentioned it would take an hour to get feedback from the finance department. She suggested I contact my bank, which seemed absurd. I've had online banking for 30 years; why would I need to call my bank? I initiated a chargeback request with my bank, and the next day, I unexpectedly received a refund from the company.
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