Order #1760934647-7463My experience with Boodmo has been extremely disappointing. I ordered a steering part worth ₹8,000, got it installed at a Hyundai authorised service centre, and it was immediately found to be defective. The steering started rotating on its own, and the service centre technician clearly confirmed the part was faulty. I even paid job cancellation charges because of this.Despite providing videos, photos, explanations, SAS reset confirmation, and finally a written note from Hyundai Service Centre, Boodmo kept delaying and asking for more “proof.” Their return process is unnecessarily complicated, slow, and frustrating. It feels as if they assume every customer is lying and every product they sell is perfect.I have never returned anything from my past orders, yet this time they made me run behind service centres, request written reports, and still acted as if it wasn’t enough. No other e-commerce platform asks for this much paperwork to return a clearly defective product.What went wrong is simple:A defective part was delivered, and instead of helping, Boodmo made the process painful, time-consuming, and mentally exhausting. Their customer support kept repeating scripted replies and dragged a simple return request into an endless loop of unnecessary demands.This experience has completely broken my trust in Boodmo. I will not buy from them again, and no customer should have to struggle this much just to return a faulty product. If this is how they treat genuine buyers, then something is seriously wrong with their system.
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