book-a-flat.com

0 STARS: AVOID THEM IMO AS A…

REPLY to latest message from Book-a-Flat: No our concerns were not met!! 1 MONTH with no working bathroom door: it was jammed open so no privacy and no guests could stay. AND 1 MONTH with no working clothes washer. AND you took 700+ Euros from deposit to include repairs to old shower pipes. UNBELIEVABLE. We had extensive WhatsApp exchanges with the Book-a-Flat property manager (former employee of you who left recently, smart move!) in which we continually complained and reminded Book-a-Flat about the slow repair of the bathroom door/floor and the clotheswasher. I have all that evidence. So stop trying to undermine our complaint. Want photos?? We have loads of them.Be professional and respond for your poor client service. Others with no issues in their apartments are so, so lucky since all they did was pay you and not have to rely on you for repairs, unlike us.Still *zero* compensation after the worst experience with Book-a-Flat. Others may have had an OK experience if they were lucky enough that nothing went wrong with the property in terms of plumbing etc. -- but we did not. And Book-a-Flat's response was awful, hence this review.AVOID IMO!!! They charged me for [quote] "replacement of shower joints" among other things, to update an old apartment that already had old and worn out fixtures!!... And this was after having left me during the rental for a month or more with (1) no working clothes washer and (2) a bathroom door that was jammed wide open!!!**My response to Book-a-Flat's latest reply: I am sure that none of my fellow travelers and readers, would be willing to pay for "shower joints" that you claim are included in "French regulations". You took more than 700 Euros of my money, for "shower joints" and other minor things. You offered me about 200 Euros refund under the condition that I would remove my rightly poor reviews of Book-a-Flat, without any admission of error. I *very* generously said that less than half the amount you took (300 Euros) would be a minimum, given that nobody should have to pay for a flat owner's "shower joints" etc. You ignored this offer. So my reviews will stay, and hence will continue to serve as a harsh warning for future people looking at rental agencies for Paris.**AVOID THEM (...IN MY OPINION AS A FREQUENT RENTER)!!!!FURTHER UPDATE ABOUT BAD EPISODES DURING RENTAL: I am adding the following very negative facts that occurred during my rental through Book-a-Flat, all of which I have evidence for in emails/WhatsApp messages with Book-a-Flat representatives.1. I did not have a working clothes washer for more than a month, while I was waiting for Book-a-Flat to arrange its repair. They were so slow and didn’t seem to care. So I had to pay to take my clothes to an outside laundry shop. This cost me substantially in time and money.2. I could not close the bathroom door for more than a month, while I was waiting for Book-a-Flat to arrange its repair. Again so slow.3. I did not have Internet for the first month, because Book-a-Flat did not know how to contact the person in charge of Internet connectivity for the flat. Unbelievable waste of time and money.All this is IN ADDITION to the fact that they kept nearly half my security deposit to cover things like "shower pipes"(!) When I got the apartment, it and all its contents were old and worn out, the plumbing was terrible quality. And so they are effectively keeping my security deposit to pay for repairs that they or owner should have fixed years ago through a proper update in plumbing. Terrible!!!

Date of experience: Dec 15, 2025