bookhotel.direct

4.3
4.3 Based on 7 reviews

...

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Glen Smith
Charged Double at Check-In

I was offered the 'best rate' for a hotel. Upon check-in, the hotel informed me it was a government employee rate. I stay in hotels about 25-30 nights each year and know how to select the right rates and discounts. I did not 'accidentally' choose a government employee rate. This rate isn't even available on the hotel's website, so how could I have mistakenly selected it? The hotel inadvertently listed it on third-party sites, and now no one is taking responsibility. It has since been corrected. The hotel refused to honor the rate that was sold to me, and I ended up paying double.

1
Date of experience: Jul 13, 2025

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