I want to formally express my dissatisfaction with my recent stay at the hotel booked through a travel platform. First, the customer service was inadequate and unprofessional. Essential hotel amenities were missing upon check-in, such as slippers, complimentary coffee or tea, and only one bottle of water was provided for three guests in the room. We specifically reserved two king-size beds with a sofa, but only received one king-size bed and a chair, which did not align with our booking details. Additionally, only one towel was supplied, and we had to ask for more. There was also no tissue available in the living area, and when I requested some, the staff only provided toilet tissue. Upon arrival, the internet was not functioning, and we were told it would be fixed in 10 minutes, but it took over an hour. On the third day, we were informed that no more complimentary drinking water would be provided, even though it is normally given daily. Given the high cost of the stay and my extensive history with the platform, this experience was completely unacceptable. I paid appropriately for this stay, and the hotel was aware of the number of guests, yet they consistently provided amenities for just one person. This was the worst hotel experience I have had, especially in a foreign country, which added to the stress. I hope the platform will take this complaint seriously and act accordingly.
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