My experience with the platform was disappointing, not due to the hotel itself, but because of the handling of customer support. During our stay, we reached out with specific questions regarding guest safety and the accuracy of the property description, as well as an additional charge that was not clearly explained. While the platform initially responded to general inquiries, communication effectively ceased once we raised concerns about safety and accountability. Despite multiple follow-ups and a promised response timeframe, we did not receive a clear written response. Instead, we received automated messages asking for information we had already provided several times, which created the impression of procedural delays rather than resolution. For a service that positions itself as a trusted intermediary, the lack of transparency and timely responses regarding guest safety and unexpected charges is concerning. This experience highlighted that when issues become sensitive, customer support may prioritize avoiding risk over clear communication.
Claim your business profile now and gain access to all features and respond to customer reviews.
