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We booked a Caledonia Luxe Stay in Lanark on Broomsgate (30A). The actual cottage did not resemble t

We booked a Caledonia Luxe Stay in Lanark on Broomsgate (30A). The actual cottage did not resemble the advertising photos which had broken items, damaged paintwork, dirt and an absolutely awful stained mattress which every spring could be felt, even though we used additional duvets as an extra layer of padding. The PAT testing was out of date (all due 7/04/26). They said the work had not been done on the property because of back to back bookings but the 2 weeks following were free and they didn't appear to schedule work while we were there. Two light switches were broken (one was mended while we were there by the very nice Brian who was as shocked as we were at the condition of the property). Brian also fixed the broken shower. The oven was missing the temperature knob. There was dirt all over the floor in the kitchen and the bathroom hadn't been cleaned properly. The front door was not the lovely black wooden door originally pictured on the advert (since removed), but a temporary plywood door that did not fit the hole so the wind blew draughts down the hall, it didn't comply with fire safety either I'm sure.. There was a step on the badly lit corridor which my husband and I both tripped on a few times. The mop was broken, the broom was broken and there was a broken cycle machine in the kitchen (no cupboard for cleaning equipment). The windows were painted shut so they were in breach of fire safety. The back door went out to a very small dirty yard (approx 1.5 m x 1 m) with a 6' fence. Again, we think this is in breach of fire safety. We contacted the property manager on the second day. A few things were fixed. There was no offer of a refund. I raised a claim with PayPay but the claim was not upheld, I will go back to them. The property manager said he would get back to me again but didn't. All the beautiful advertising photos were a lie, most of the pictures had gone from the walls. There were only two chairs in the kitchen diner, not four as advertised, we found an additional black folding chair. There was a broken glass in the cupboard and mail left everywhere which my autistic husband sorted and left neatly in a cupboard. Disappointed doesn't sum up our experience. We left the place clean and tidy and even stripped the beds and recycled our rubbish. We will think twice about every using Booking.com again and will never use Caledonia Luxe Stays again, they are anything but luxurious and the owner (Mr Stephen Allen) will be very unhappy with how his property has been maintained and managed.

Date of experience: Apr 16, 2026