My stay at the Hilton Garden Inn, 1225 First St, Washington, DC/U.S. Capitol, was unfortunately one of the worst hotel experiences I’ve had.
From the moment we entered the room, cleanliness was a major issue. There was hair on the sheets, visible stains, and an unpleasant smell that made the entire room uncomfortable. Because of this, my kids’ sleep was terrible—they could not rest at all during the night. The bathroom was no better—there was hair present, and overall it felt very outdated, like something from the 1970s. To make matters worse, there was no hair dryer, and due to the condition of the bathroom, we didn’t even feel comfortable taking a shower.
The lighting was also old and dim, but the biggest concern was clearly the lack of cleanliness and the odor throughout the room. I’ve always liked the Hilton brand, which made this experience even more disappointing.
The next morning at breakfast, things didn’t improve much. We sat at a table that was unstable and clearly broken. As a result, my son’s glass of juice spilled, creating a mess and leaving him feeling embarrassed as others looked on. While my husband tried to clean it up, I couldn’t understand why a known issue like a broken table hadn’t been fixed. That said, I do want to mention that the cafeteria staff member was very kind and polite, which we appreciated.
Another frustrating issue was the $100 deposit. I called the hotel multiple times—four times during the day and twice in the evening—and even left a voicemail at 202-408-4870, but no one ever responded. This lack of communication made an already bad experience even worse.
Overall, this stay did not meet basic expectations for cleanliness, maintenance, or customer service. I hope management takes these issues seriously and makes improvements.
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