Dear Booking.com Support Team,
I am writing regarding a critical issue with my reservation at Cinnamon Hakuraa Huraa Maldives – All Inclusive – Adults Only, which was not confirmed despite full payment being successfully processed.
Transaction details:
Date/time: 2026-04-20T01:04:06Z
Payment reference: baffade2-79e4-4bc1-96e1-6cbd709a1a3f
This booking is for my honeymoon, with imminent travel dates.
I have contacted your support team multiple times and spoke with agents Richard and Desirey (Supervisor). I was initially assured that the issue would be resolved and that I would receive a callback, which never happened. I then had to call again and was informed that a refund had already been initiated.
This outcome is completely unacceptable given the circumstances.
A refund that takes 7–12 days leaves me without the financial ability to secure alternative accommodation, meaning I may arrive in the Maldives without a place to stay despite having already paid in full.
I urgently request one of the following:
Immediate rebooking at the same property under the same conditions, OR
Immediate arrangement of equivalent or higher-standard accommodation at no additional cost, OR
Immediate cancellation of the refund process and reprocessing of the original booking
This is a time-sensitive and critical situation. I require a concrete and immediate solution, not a refund timeline or uncertainty.
Please escalate this matter to a senior support manager or emergency resolution team and contact me urgently.
I trusted Booking.com for an important life event, and I expect your immediate intervention to resolve this.
Sincerely,
Hamzeh
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