The Genius Reward program is a scam. I have 2 accounts, one at genius level 1, the other at genius level 2. I’m trying to book a weekend in Milan. Every hotel I’ve looked at has a much higher price on my level 2 account, than on level one. This is with the same guest/date/room options. Surely that can’t be right? The price difference is sometimes up to £50 more expensive. That is outrageous. The worst part is that I have made several bookings using this website/app in the last couple of years. Now I know I was scammed into thinking I was getting a discount for my loyalty. Willing to give the benefit of the doubt, thinking this could probably be easily fixed, I emailed booking.com. They sent an email with a number to call. I spent 10 minutes in an AI loop. Definitely no answers there! such a shame - this business started out so well. I’m going to save myself the hassle and book directly with the hotels from now on. I’d suggest you all do the same.
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