I booked a room today. After clicking G-pay, and waiting for a while, the app returned me to the payment page again, claiming my payment didn't go through. So I pressed G-pay again. This time I was shown a page: your booking is successful. However, I soon realised the app charged me twice for the same booking. Since the pricing plan was non-refundable, I called Booking.com (finding out the number was a long story in itself). Surprise surprise, they couldn't solve it and needed approval of the hotel. I called the hotel, the hotel says I didn't book with them hence I needed to contact Booking.com. So on and so forth. Hours later, I'm getting nowhere still.
Update on 28 Feb: after multiple fails on 27 Feb trying to resolve the situation, I called again on 28 Feb. Anjo answered me. When I explained the situation to him, he was sympathetic and empathetic, instead of kicking me backward and forward between the hotel and Booking.com, he made the effort to call the hotel himself, and the matter was resolved on the spot. I would give Anjo a 5-star, but on the whole, my 1-star stands for Booking.com, although I understand that hiring the right people is a tough business.
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