This website deserves 0 stars. I used this site to book a vacation rental for a trip to Orlando. The day of the trip, I received no information from the property owner. I called and the owner was surprised, because apparently they removed their property from being listed on booking.com. The owner attempted to refund the money but was unable. That left me to navigate the disisasterous booking.com website for a refund. When a human finally came on the line, they were absolutely useless. Needless to say they refused to refund me and deleted my booking number from the system, so there was no record of them stealing over 500 dollars from me. This is a crooked and corrupt organization. Do not book through them. Use other trusted sites. I wish I had better investigated them before booking through them. Horrendous company!
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