In December 2025, I made a booking for Hotel Mini in Busan, Korea for February 11-14, 2026. I was travelling with my adult son and had booked 6 hotels on this trip all were one room with twin beds. When I arrived the room available had only a double bed. This situation was not acceptable. The staff agreed that I should cancel, but said I could only do so through booking.com. I booked the new hotel through booking.com and got a twin room as booked. I contacted booking.com through their App but got no solution. They indicated they would respond in 48 hours - that didn't happen. I then communicated through their customer service and other than acknowledging my email they did nothing. Eventually I got a response from a person looking for my booking details, ironically they were all in the attached email, but I sent them again. They have not since responded. This is a clear case where the booking was not properly fulfilled. I booked two months in advance. As said, I booked the new hotel for the same time period with booking.com so they wouldn't have been at a loss for their commission. The new booking cost me more money and I wasted precious time on my trip trying to sort this situation out. I gave this company plenty of opportunities to resolve this situation privately. They don't care about customers. I made a number of bookings through this company and am shocked how shabbily they treat customers.
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