Very difficult to get support during a travel disruption
We were traveling as a larger group and had booked flights, hotels, and rental cars through Booking.com. I am also a Genius Level 3 customer, which means I frequently use the platform and have been a loyal customer for years.
When our flight was suddenly cancelled, the situation became extremely stressful for all of us.
It was very difficult to modify our bookings or find suitable alternatives. Communication through the chat was frustrating, and the chat history was not saved, which meant we had to repeat the same information multiple times. For a large group needing urgent assistance with accommodation and transportation, this lack of continuity made the situation even more stressful.
In such circumstances, we expected a global company like Booking.com to provide clearer guidance, faster solutions, and more structured support. Unfortunately, we did not feel adequately supported when we needed help the most.
Claim your business profile now and gain access to all features and respond to customer reviews.
Offering secure, easy booking since 1996, Booking.com is the world's most popular hotel reservations website, with trusted service in 41 languages.